Seldom using advertising, Petito said he’s relied heavily on referrals, which has kept most of his business in Mercer County, particularly in Hamilton and Robbinsville. The referrals are a big thing for my business, and they’re always nice because I know that someone was happy enough with my work that they want to tell someone else about it. Petito did not know just how popular he or his work was until Hurricane Sandy hit. I started getting a lot of calls to do work on Long Beach Island. A lot of beach houses and vacation homes were affected and many of the owners were locals who I had done work for here.
Petito has now expanded his service range to Long Beach Island – an expansion of services that Petito attributes to referrals, the backbone of his success. My business thrives on one referral at a time, and this was a core value of growing my own business from the ground up. 30 years later, those same core values play a vital role in the success and growth of the business.
Michael J. Petito Plumbing & Heating sets itself apart from other businesses alike because the owner is actively involved in every aspect of the business. His customer seem more than satisfied, as evidenced by the rave reviews online and on Facebook. Resounding praises, “top notch, timely, professional & friendly” can be found under the five-star rankings.
Petito said that he has no plans of taking his hands out of the business any time soon, but Petito hopes to expand the business to the point where his children would comfortably take it over.